We are working hard to ensure that we can continue to provide complete veterinary care to all of our patients whilst keeping both clients and staff safe. Thank you for your understanding and cooperation. This situation is rapidly evolving, please continue to check our website and facebook page for updates.
Given the unfolding COVID situation in Sydney we have implemented some guidelines for consultations. By doing so, we are safeguarding our essential service and ensuring that we remain open for you and our patients. We are asking clients to inform us when making appointments if you are in self-isolation, have any clinical signs that may consistent with COVID 19 infection or if you have been at a location that has had a reported outbreak.
1. We are asking clients to inform us when making appointments if you are in self-isolation, have any clinical signs that may be consistent with COVID 19 infection or if you have been at a location that has had a reported outbreak.
2. Once you have made an appointment and arrive at ABEC please press the intercom to alert reception to your arrival and be let in. Please leave horse on the trailer until our PPE-wearing team approaches.
3. Once a vet or nurse arrives, with your mask in place, you may unload your horse One of the ABEC team will handle your horse with a separate lead rope.
4. You may remain with the horse (safely distanced) for the outside portion of the consult, however for any diagnostic procedures in the barn or clinic we will ask you to wait outside.
5. The veterinarian will come outside to discuss the findings of the consult and appropriate treatment.
6. A vet or nurse will then bring the patient back to the you when the consult has concluded.
7. You may enter the reception area (please check in via the QR code, one client at a time, wear your mask) to pay the bill and pick up any medications.
8. Please call ahead before arriving to pick up medications if possible– we will endeavour to have these labelled and ready for you (to minimise time spent in reception).
9. For on-farm consultations, please ensure you are wearing a mask and remain safely distanced from the veterinarian. An assistant will accompany the veterinarian to hold your horse where possible.
10. At this time we will be not allowing people to visit horses in hospital. We appreciate your understanding in this regard.
Most Common Symptoms
- fever (37.5 or higher)
- cough
- sore throat
- tiredness
- shortness of breath
- runny nose
- loss of smell or taste
Less common symptoms
- muscle or joint pain
- headache
- diarrhea
- nausea or vomiting
- loss of appetite
- conjunctivitis
Please phone us on 4588 5200 for advice and we can make arrangements to provide veterinary care for your horse in line with social distancing recommendations.
When bringing your horse to the clinic, please can you:
- Limit the number of people presenting your horse to just one person
- On arrival at the clinic please wait in the car park and call reception on 4588 5200, so that we can welcome you into the clinic when we are ready to see your horse.
- If it is not possible to socially distance we recommend you wear a facemask.
- Please limit the number of people in the reception area to 2 people.
- Please use hand sanitisers located in the clinic.
Need to order drugs or supplies?
To order repeat prescription medicine, deworming medications, and other supplies, please call the clinic to arrange this in advance so that we can have them ready for you without the need to wait.
